Refund policy
Last updated: 13 October 2026
15-night comfort guarantee
We want you to love your Coolora blanket. If it’s not right for you, contact us within 15 days of delivery and we’ll help.
Change of mind
- Contact us at ecommerceliving@gmail.com within 15 days of delivery with your order number.
- We’ll send you our Australian return address. Please post the item back in clean, resaleable condition, with its original packaging where possible.
- Return postage for change-of-mind returns is paid by the customer. We recommend a tracked service, as we can’t refund items that don’t reach us.
- Once we receive and check the item, we’ll refund the price you paid to your original payment method within 5 business days.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or isn’t what you ordered, email us within 15 days of delivery with your order number and a photo of the problem. We’ll send a replacement or give you a full refund, and you won’t need to send the item back.
Lost parcels
If your tracking shows no movement for 10 business days, or your order hasn’t arrived within 25 business days of dispatch, contact us and we’ll resend it or refund you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Email ecommerceliving@gmail.com and we’ll reply within 1–2 business days.