Terms of service

Terms of Service
Last updated: 13 October 2026

1. About us
This website is operated by Coolora (“we”, “us”, “our”), based in Western Australia. By visiting our store or buying from us, you agree to these terms. If you don’t agree, please don’t use the site.

2. Products and descriptions
We do our best to describe and photograph our products accurately. Colours may look slightly different depending on your screen, and sizes and weights are approximate. If something you receive isn’t as described, see our Refund Policy.

3. Prices and payment
All prices are in Australian dollars (AUD) and include GST where applicable. We may change prices at any time, but the price you pay is the one shown at checkout when you order. Payments are processed securely through Shopify Payments and other listed providers. We don’t store your card details.

4. Orders
Once you place an order, you’ll receive a confirmation email. We may cancel an order if a product is unavailable, there’s a pricing error, or we suspect fraud. If we cancel, we’ll refund you in full.

5. Shipping
We currently ship within Australia only. Delivery times are estimates. Please see our Shipping Policy for details.

6. Returns and refunds
Our 15-night comfort guarantee and refund process are set out in our Refund Policy.

7. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can’t be excluded.

8. Use of our website
You agree not to misuse our website, including by attempting to hack it, copying our content or images for commercial use, or using it for anything unlawful.

9. Intellectual property
All text, images, logos and design on this site belong to Coolora or are used with permission. Please don’t copy or reuse them without our written consent.

10. Limitation of liability
To the extent permitted by law, and except for your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss arising from your use of our website or products. Where our liability can be limited, it’s limited to replacing the goods or refunding the price you paid.

11. Privacy
How we collect and use your information is explained in our Privacy Policy.

12. Changes to these terms
We may update these terms from time to time. The version on this page at the time of your order applies to that order.

13. Governing law
These terms are governed by the laws of Western Australia, Australia.

14. Contact
Questions? Email us at ecommerceliving@gmail.com.